FAQ
What if I want to return something?
For information regarding our refund policy click here.
My package is delayed/lost, what do I do?
Ground Systems Research is not liable for lost or stolen packages. For concerns regarding delayed or lost packages, kindly reach out to USPS. Refer to our shipping policy by clicking here.
When will the item I want be back in stock?
While our efforts generally ensure that products are replenished before complete depletion, those that do sell out are typically restocked within 30-90 days. If an item appears on the website but is currently unavailable for purchase, it is likely temporarily out of stock. We kindly request refraining from sending stocking inquiries via email, as lead times are subject to constant change, and the information provided today may differ tomorrow.
To stay informed about restocks, we encourage you to subscribe to our newsletter for timely restock alerts.
Are you accepting new dealers?
Yes! To obtain dealer status please feel out our dealer application here and email it to contact@groundsystemsresearch.com
What is your warranty policy?
For information regarding our warranty policy click here.
Do you offer a military/law enforcement/first responder discount?
While our goal is to provide fair and competitive pricing, it's important to note that, given our primary market focus on military and law enforcement, we presently do not provide any discounts.
Are Ground Systems Research accessories American made?
Absolutely! Every piece of Ground Systems Research gear is produced in the United States.
I placed two orders. Can Ground Systems Research combine them so I don't have to pay the extra shipping?
Unfortunately, we can't consolidate orders during processing due to operational constraints. Orders will be processed individually in the order received. Please ensure your cart is complete before checking out.
Can I get my items shipped to APO/FPO/DPO?
We gladly ship to APO/FPO/DPO addresses, but note the longer processing time. Plan accordingly.
Can I place an order if I don't live in the United States?
Ground Systems Research does not offer international shipping due to export regulations and compliance, except for APO/FPO/DPO locations at this time.
Can I change the shipping address on orders?
It depends on whether your order has been processed or not. If we haven't processed your order yet, we can accommodate changes. However, once your order has been processed, we are unable to make alterations. Therefore, we encourage you to be thorough and accurate when placing orders to avoid any inconvenience.
My organization is tax exempt. How do we place an order without being charged tax?
For all commercial tax exempt inquiries please email contact@groundsystemsresearch.com. If you are a government entity please contact us at govsales@groundsystemsresearch.com.
My department or unit wants to order in bulk. How do we do that?
For Government bulk order inquiries, reach out to us at govsales@groundsystemsresearch.com. Include the following details in your email: Shipping/Billing Address, Item Names, Colors, Sizes, and Quantities. We'll promptly provide you with a quote.
How long will it take to get my order?
In-stock items typically ship within 1-3 business days. The chosen shipping option at checkout determines delivery speed. Please note that carriers may encounter issues beyond our control, potentially affecting delivery times.
Are items on the website that appear to be in stock actually in stock?
Yes! All items labeled "in stock" are prepared for immediate shipment, unless explicitly stated otherwise. Regrettably, we do not provide backorders at this time.
Can I cancel orders?
It depends, if we have not processed your order yes. If your order has been processed we can not.
Can I edit a current order?
Simply put, once an order is in processing, we cannot make changes. If you wish to modify your order before it ships, please email us to request a refund and place a new order on our website. If the desired product is out of stock, you'll need to wait for a restock.
What is your exchange policy?
For information regarding our exchange policy click here.